Shipping and Return Policy
Unless other arrangements are made in writing, all shipment, price, and delivery terms are F.O.B. site of shipment, and such prices do not include sales, use or other taxes or any export package cost, transportation, freight handling charges, export/import license fee, customs duties and the like, all of which shall be paid by you, who shall indemnify Safehouse Signs against all claims and liabilities therefore. Estimated shipping charges will be prepaid and added to the invoice. Unless otherwise agreed in writing, delivery dates are estimates only, and Safehouse Signs shall not be liable for any damages, consequential or otherwise, resulting from the failure to deliver the goods by a particular date.
Free Freight policy will be as follows:
- For product up to and including 20”x28” flat material, single order purchases of $200 or more of signs, tags or labels (custom or stock) may qualify for free shipping to any Customer in the lower 48 states, using a shipping method and carrier of our choice.
- For product over 20”x28” flat material, single order purchases of $750 or more of signs, tags or labels (custom or stock) may qualify for free shipping to any Customer in the lower 48 states using a shipping method and carrier of our choice.
- Single order purchases of over $1500 or more may qualify for free shipping to any Customer in the lower 48 using a shipping method and carrier of our choice.
NOTE: Certain products do not qualify for free shipping due to size, weight, or other special circumstances. Click here for an updated list of free shipping exclusions.
Carrier of our choice may be the United States Postal Service (USPS). When placing an order, you must advise us if receiver is unable to accept delivery from specific carriers or requires residential delivery service. If information with exceptions is not provided at the time of order, you will be responsible for all shipping charges.
For purposes of the Free Freight policy, the monetary value of a purchase is calculated prior to adding any applicable taxes and after deducting any and all discounts. This offer is subject to change without notice and may be discontinued at any time at the discretion of Safehouse Signs.
It is your responsibility to inspect the received order and immediately report any errors, damage or shortages to Safehouse Signs. If no report is received by Safehouse Signs within seven (7) days of delivery, you shall be conclusively deemed to have inspected and accepted the goods.
Return authorization must be issued by Safehouse Signs for any return within thirty (30) days of invoice date. Stock signs returned due to customer error must be returned shipping prepaid and subject to a 15% restocking fee. Special orders, custom products, and discontinued products are not returnable. Return authorizations for all returns of qualified products must be obtained from the Safehouse Signs prior to the return. No returns will be accepted without proper authorization.
When processing an authorized return eligible for return, Safehouse Signs may, at the sole discretion of Safehouse Signs: (i) provide products or replacements in the instances of errors, damage, or shortages; (ii) provide a refund in the form of the original purchase, less the value of any applicable restocking fee; or (iii) provide a refund in the form of credit with Safehouse Signs to be used on future purchases, less the value of any applicable restocking fee.
If a return is determined by Safehouse Signs to be unauthorized or otherwise ineligible for return, no refund or replacement will be issued. Upon Customer’s request we will return such product to Customer, at Customer’s expense. Such request and prepayment of any return shipping fees must be received from Customer within 15 days of our determining the product is ineligible for return.
In the event you desire to cancel an order after submitted, Safehouse Signs may choose (but is not required to) accept such cancellation request in its sole discretion.
TERMS AND CONDITIONS OF SALE
The above terms and conditions are specific to shipping and return of product. These shipping and return terms form a portion of the Terms and Conditions of Sale ("Terms and Conditions"), which are applicable to all sales made by Safehouse Signs, Inc. to a buyer of Safehouse Signs’ goods. Every agreement or other undertaking by Safehouse Signs is expressly conditioned on your assent to the Terms and Conditions. The Terms and Conditions may be reviewed in their entirety at Terms and Conditions. Terms used herein and not otherwise defined will have the meaning provided in the Terms and Conditions.